Best Customer Support & Telemarketing Solutions Company In India
Nexa Business Solutions is the premier provider of **outsourced customer support and telemarketing services in
India**, helping global brands deliver exceptional experiences and drive sales growth. From **omnichannel help
desk support** to B2B cold calling and lead generation, we provide scalable solutions that build lasting
loyalty and revenue. Partner with our highly-trained specialists to enhance your brand reputation and ensure
your business stays connected with its audience around the clock.
Nexa delivers remarkable cost efficiencies, access to a deep bench of skilled professionals, and an enhanced
capacity to scale your support and sales operations seamlessly. Businesses can delegate complex customer
inquiries, ticket management, and multi-channel communication to our team, allowing internal leadership to
concentrate on product innovation and core strategic growth.
Telecalling & Telemarketing Services
Nexa provides both inbound and outbound Telecalling/Telemarketing services with means partnering with
specialized call centers offering comprehensive solutions, from B2B and B2C cold calling to lead generation
and sales and after sales assistance. These services prove more economical than in-house operations and
provide access to a proficient and scalable workforce.
This service can be clubbed with other services like Social media, digital marketing, lead generation
services or any other business support services. By integrating telemarketing with our digital strategies,
we create a multi-touchpoint approach that maximizes your conversion rates.
Customer service with Nexa not only delivers cost advantages but also ensures effective management of time.
Whether the priority is superior quality or rapid resolution, customer service from Nexa has established a
benchmark and exemplifies the highest standard of support available.
Advantages of our services can be counted as Cost-Effective Solutions, Skilled & Young Workforce, 24/7
Full-time Support, Access to cutting-edge Technology & Infrastructure, Cultural Understanding, Compliant to
all data security standards.
What differentiates us from others is our inclination towards process orientation, SOPs and the way we train
our employees to keep them motivated so that they can provide best in class customer service. By leveraging
Nexa’s specialized infrastructure, organizations can transform their support wing into a high-performance
engine for customer retention.
Inbound & Outbound Excellence
From handling customer complaints to proactive **B2B cold calling**, we cover the full spectrum of
voice-based business support.
Strategic Lead Generation
Our telemarketing services are designed to qualify leads and drive sales, seamlessly integrating with
your digital marketing funnel.
24/7 Global Support
Ensure your customers are never left waiting. Our round-the-clock support model provides full-time
assistance across all international time zones.
Standardized Quality (SOPs)
Our process-oriented approach ensures every call, whether for sales or support, meets your brand’s
specific benchmarks for quality.
Popular Questions About Support & Telemarketing
Looking to scale your outreach and support? Here is how Nexa integrates telemarketing with professional
customer care to drive business success.
Absolutely. In fact, we recommend it. Our telemarketing services can be clubbed with social media,
digital marketing, and lead generation. For example, we can follow up on leads generated via
Facebook or LinkedIn ads with a personal phone call to increase conversion rates.
Yes. Nexa provides comprehensive solutions for both B2B and B2C sectors. Whether you need cold
calling to reach corporate decision-makers or sales and after-sales assistance for individual
consumers, our workforce is trained to handle both with proficiency.
By partnering with our specialized call centers in India, you eliminate the overhead costs of office
space, hardware, and local benefits. You gain immediate access to a proficient and scalable
workforce at a fraction of the cost of maintaining an in-house operation.
Our inclination towards process orientation and SOPs ensures that every after-sales interaction is
consistent. We train and motivate our employees to provide best-in-class service, turning every
support call into an opportunity to build brand loyalty.
Yes. We are compliant with all global data security standards. Our infrastructure is built to
protect sensitive client and lead information, ensuring that your outbound sales and inbound support
are both secure and professional.
